Skip to main navigation Skip to main content

The Vet Gal and Guys
A cat and dog snuggling

Frequently Asked Questions (FAQ)

How do I request a medication refill?

Call or text our team. 

Or click here to request through our AllyDVM Pet Portal.

How do I become a client?

Please fill out our New Client Form to share your details with our team. 

What is a general appointment like?
  • A relaxed environment
  • Fear free exam
  • One on one time with the Veterinarian
  • 1 to 2 techs to be present during the visit
What if my pet doesn’t normally like to go to the vet?

Our furry friends are typically more relaxed in their homes. We provide as fear free of an environment as possible giving treats and ample time for them to warm up to our team. In rare cases we will provide anti anxiety medication to help relax their nerves.

How long are normal appointments?

Appointments are generally 30 to 45 minutes long.

What if my pet needs emergency care?

During normal business hours, call (817)733-3011.  Our trained staff will assist with ensuring your loved one gets the immediate care needed.  In after hours, contact Animal Emergency Hosputal of North Texas (AEHNT). AEHNT will provide records from your visit for our records and any follow-up care.

What if my pet needs something at night or over the weekend?

Contact Animal Emergency Hospital of North Texas (AEHNT). AEHNT will provide records from your visit for our records and any follow-up care.

How do you run labwork?

We have in house diagnostics and also utilize reference labs for more extensive diagnostics.  Reference lab work results are generally returned three business days depending on the test performed.

Do you offer boarding?

We do not offer boarding. We partner with Southlake Classic Pet Retreat in Southlake.

Where are your procedures done, like surgery or X-Rays?

In our state-of-the-art surgical facility utilizing surgical laser, surgical ligature, digital X-rays, digital dental X-ray, and ultrasonic dental machine.

How far in advance do I need to make an appointment?

Most appointments can be seen within 24 hours or same day.  

How do I request an appointment?